Returns & exchanges.

Because Nuru glosses are cosmetic products applied directly to the lips, we're unable to accept returns of opened products for hygiene reasons.

Damaged or incorrect items

If your order arrives damaged, faulty, or isn't what you ordered, contact us within 48 hours of delivery with your order details and a photo, and we'll make it right with a replacement or refund.

How to reach us

Message us on WhatsApp or email hello@nurulipcare.co.ke with your order number.